General Terms and Conditions
Penko Bottega Orafa di Paolo Penco (P.Iva 03977540487) with registered office in Florence (FI) at Ferdinando Zannetti, 14-16r – 50123-Italy, as owner of the website www.paolopenko.com and the activities available on the latter on the basis of the terms and conditions set out below, reserves the right to use personal data voluntarily provided by the user, in accordance with current regulations (art. 13 et seq. Legislative Decree no. 196/2003) as per the Privacy Policy that you will find on this site.
Access to and use of this site as well as the purchase of products contained therein must be preceded by the reading and acceptance of these Terms and Conditions. The Company Penko Bottega Orafa asks users to read the Privacy Policy contained in the site and to consult it periodically in order to have information on the purposes, methods of collection, processing of personal data of the user on this site and any changes that the Company may make.
By registering on the site www.paolopenko.com the user accepts and agrees to comply with the terms and conditions of use and gives its consent to the Company Penko Bottega Orafa di Paolo Penco to collect and use the personal data that the user has voluntarily provided and its data collected in the performance of activities carried out by the latter on the site. All data collected are processed at the headquarters of the owner of the treatment. These conditions of sale apply to purchases made on the site www.paolopenko.com and provide information about who we are, how you can buy products on the Site, what to do in case of problems and other important information.
Using the pages of the site are expressly accepted all the conditions contained in this note and any other sections of the site, in case of non-acceptance the user is asked to refrain from using the site. We also ask you to carefully read the following General Conditions before placing an order through this Site, because if you do not agree with the conditions described in these General Conditions, in the Terms of Use or in the Privacy Policy we invite you not to place orders through the Site www.paolopenko.com. By participating in www.paolopenko.com you agree and undertake to abide by the terms and conditions listed below.
Penko Bottega Orafa di Paolo Penco informs users that there may be changes and / or updates to this page dedicated to the General Terms and Conditions, so users are encouraged to periodically access this section in order to view the latest and most recent changes and / or updates. Should the user not agree with the modified and/or updated General Terms and Conditions, he/she is kindly requested not to use this website.
How to place an order online
In order to place an order on the website WWW.PAOLOPENKO.COM the user can create a personal and non-transferable account (username and password), the password must be kept secret, if the user communicates the password to others or allows access to his account to others he assumes responsibility for his act and any purchase made through his account. In addition, the user will be solely responsible for communicating information and data that is incorrect, false or relating to third parties, without their consent.
For the purchase of products on the site www.paolopenko.com the user must:
1. Be of age and have legal capacity;
2. Accept the conditions and terms of sale and read the Privacy Policy of the site;
3. Provide your name, surname, e-mail address, telephone and payment method and all other information requested. Before concluding the order, you must verify the accuracy of the information provided and correct any inaccuracies.
4. Add the product to the cart by clicking the “add to cart” button where the user can review their orders, check the total price and the information provided for each order, in case of errors in the insertion the user can make changes before confirming the order;
5. Once the purchase transaction on the site is completed, the user at the e-mail address indicated during the registration process will receive an e-mail confirming receipt of his order and in which the details of the order received are indicated. This e-mail does not constitute acceptance by the Company Penko Bottega Orafa di Paolo Penco, but is only a confirmation of receipt of the order by Penko Bottega Orafa di Paolo Penco;
6. Acceptance of the order by Penko Bottega Orafa di Paolo Penco will be confirmed by sending a further email. Once accepted the order by Penko Bottega Orafa di Paolo Penco by confirmation, the order can no longer be modified or canceled and the contract will be concluded inter partes unless otherwise provided by these Terms and Conditions or by law;
7. The products will be shipped in a single package that includes the product, packaging, receipt of payment or invoice where required, and, as the case may be, product certification and warranty certificate.
8. Upon receipt of the package, the signature of the user who placed the order is required.
Payment method
The prices of the products shown on the site www.paolopenko.com are indicated in Euros including VAT, but they are exclusive of shipping costs (for costs related to shipping read carefully the section called shipping times and costs).
Penko Bottega Orafa di Paolo Penco reserves the right to change the price of products displayed on the Site at any time and without prior notice. The user will be charged the price displayed on the Site at the time the order was sent by clicking on the button “Proceed with the order”.
Payment for products can only be made by credit card, bank transfer or through the Pay Pal payment method. All orders must be paid in Euro.
Until payment of the full amount, the product will remain the property of Penko Bottega Orafa di Paolo Penco.
Deliveries are insured against theft and / or loss and accidental damage at no additional cost to the customer. Once we receive the products at the address indicated by the user at the time of order, the products are no longer covered by insurance and the user from that moment accepts and assumes all risks relating to the products themselves including damage, loss or theft.
If the package containing the purchased product is not delivered to the address indicated by the user at the time of the order, for reasons not attributable to the courier, the same can be returned to the sender at the expense of the user, including all costs of re-importation of goods in Italy. These costs will be deducted from any refund to the user.
Shipping times and costs
The delivery of products purchased by the user will take place within 2-5 working days from the date of confirmation of the order, except in exceptional cases not attributable to responsibility of Penko Bottega Orafa di Paolo Penco.
Processing or customization may take longer, in any case Penko Bottega Orafa di Paolo Penco will endeavor, as soon as possible, to notify the customer of any changes in shipping times.
The delivery of products in the European Community purchased through the Site is free if the user places an order above the amount of € 150.00.
The delivery of products outside the European Community purchased through the Site is free of charge if the user places an order exceeding the amount of € 300.00.
At the time of delivery the user is required to check the status of the package containing the product purchased, if the packaging is damaged the user can: refuse delivery; accept delivery but indicating in the receipt that the packaging was damaged and therefore reserves the right to check the product contained therein; accept delivery.
If the user accepts delivery reserving the right to check the product must verify the contents of the shipment and verified the existence of damage in the product purchased by contacting Penko Bottega Orafa di Paolo Penco promptly no later than 2 (two) days from receipt and make a complaint to the courier who made the delivery.
Outside the case described above, once received the order and accepted delivery, the user must check the products, if the products received do not conform to the order placed the user must immediately contact Penko Bottega Orafa di Paolo Penco at info@paolopenko.com or by phone at +390552052577 or +39055211661 and ask for replacement.
Order finalization
Orders can be placed only for personal use, with the exclusion of any commercial purpose, please note that commercial use is strictly prohibited, unless it is not authorized for resale by Penko Bottega Orafa di Paolo Penco.
Before acceptance, Penko Bottega Orafa di Paolo Penco reserves the right to cancel any order when there are well-founded reasons to believe that the user has not complied with these General Conditions; has the right to cancel an order under these General Conditions; the user has not made payment for the products purchased at the expiry of the deadline; the user is involved in illegal and / or fraudulent activities; the user is not the final consumer, but carries out a commercial activity aimed at the resale of products owned by Penko Bottega Orafa di Paolo Penco; the user refuses to provide the information required by law by Penko Bottega Orafa di Paolo Penco.
Availability of products
Penko Bottega Orafa di Paolo Penco manufactures its products by hand and to order.
The display of products on the site is merely illustrative, as the customer can choose from the models of products that display on the site or may decide to make changes and / or customizations to the products contained on the site, for these reasons are required 2-5 days of work for their realization.
For some workings we could take even more days depends on customer requests.
For any information about the products chosen by the user, the latter may contact directly Penko Bottega Orafa di Paolo Penco at the following e-mail address: info@paolopenko.com
The images of the products may differ from the real object due to the effects of visualization or digital reproduction.
Repairs
For repair requests, you can directly contact Penko Bottega Orafa di Paolo Penco at the e-mail address info@paolopenko.com, or the phone number +390552052577 or +39055211661.
Guarantee of authenticity
Penko Bottega Orafa di Paolo Penco guarantees the authenticity of all products purchased through the Site.
Warranty
The guarantee applied to products purchased through this site is the guarantee guaranteed to consumers.
The guarantee will not be valid in case of theft, loss, misuse, normal wear and tear of materials negligence or attempted repair, modifications and/or alterations by persons not authorized in writing.
Intellectual property rights – copyright
Penko Bottega Orafa di Paolo Penco is the exclusive owner of the website www.paolopenko.com and all its contents, such as but not limited to, images, photographs, videos, drawings, logos, figures, music, fonts and design of the website, software, processes and functions and any other material in any format published on the site. The aforementioned material on the site www.paolopenko.com is protected by copyright under the rules of copyright and intellectual property rights.
It is forbidden to reproduce, in whole or in part, in any way or form of the content on the site www.paolopenko.com without the prior express written consent of Penko Bottega Orafa di Paolo Penco.
Therefore, the user with regard to the use is only authorized to view the website and its contents.
General information
The Owner treats personal data of users by adopting appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of personal data.
In addition to the data controller, in some cases, may have access to personal data categories of employees involved in the organization of the site or third parties.
Contract language
The language of this contract is English.
Applicable law and competence
These Terms and Conditions, their interpretation and execution, including transactions, are governed by Italian law, so accessing the site www.paolopenko.com users expressly agree that for all matters relating to the use of this site apply the laws and regulations of the Italian State.
In the event of any dispute between Penko Bottega Orafa di Paolo Penco and the user, the exclusive territorial jurisdiction shall be the Court of Florence, subject to the assumptions of mandatory jurisdiction set by Legislative Decree no. 206 of 6.9.2005 “Consumer Code”.
The contents of the Site are subject to copyright.
All rights are reserved.
These General Conditions apply from 10/25/2021.
